Refund & Cancellation Policy
Transparent Consumer Protection Guidelines • Last Updated: October 2026
At SocialPay, we are committed to upholding ethical digital commerce standards. This Refund Policy details the conditions, eligibility criteria, and procedures governing transaction cancellations and refund requests for platform enrollment fees.
1. Scope of Digital Plan Enrollments
SocialPay offers digital access tier plans—namely the Standard Plan (₦15,000) and the Premium Plan (₦30,000). These charges grant immediate access to proprietary digital skill academy courses, the micro-gig task dashboard, and the article publishing author console.
2. Eligible Refund Conditions
A user is eligible to apply for a full or partial refund under the following specific circumstances:
- Duplicate Charges: In the event of a system error or bank payment processing delay where a user is billed twice for a single enrollment tier.
- Portal Delivery Failure: If access credentials or functional dashboard tools are not provisioned within 48 hours following a successfully debited transaction.
- Unresolved Technical Glitches: If verified platform system errors prevent a user from utilizing portal features and our support team fails to resolve the issue within 5 business days of notification.
3. Non-Refundable Scenarios
Refund requests will be declined under the following conditions:
- Violations of Terms of Service: Accounts suspended or terminated due to bot usage, fake proof submissions, cheating, or abusive behavior.
- Completed Course Consumption: Where a user has enrolled, completed skill academy courses, or issued multiple micro-task actions on the portal.
- Change of Mind: Voluntary discontinuation after full access to learning materials and portal tools has been provisioned.
4. Refund Application Process & Resolution Window
To submit a formal refund or transaction dispute claim:
- Send an email to our support team at support@socialpay.com.ng (or via your account helpdesk).
- Provide your full account name, registered phone number, transaction reference ID, and payment receipt.
- Include a clear description of the issue or error encountered.
Processing Timeline: Verified refund requests are evaluated within 48 hours. Upon approval, funds will be refunded directly back to the original funding account or debit card through our licensed payment gateway partners within 5 to 7 business days.